![]() Customer action is required to implement this solution. We have now created a solution to address the problem of messages stuck in transport queues on Exchange Server 2016 and Exchange Server 2019 because of a latent date issue in a signature file used by the malware scanning engine within Exchange Server. The version checking performed against the signature file is causing the malware engine to crash, resulting in messages being stuck in transport queues. This is not an issue with malware scanning or the malware engine, and it is not a security-related issue. The problem relates to a date check failure with the change of the new year and it not a failure of the AV engine itself. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.We have addressed the issue causing messages to be stuck in transport queues of on-premises Exchange Server 2016 and Exchange Server 2019. If the problem persists, use Live Chat to contact Arcserve Support. Check the log entries for detailed error messages.From the Arcserve UDP (Windows) installation home path, access the update Log file ( “\Update Manager\Log\ARCUpdate.log” ).Verify that there is enough disk space.Verify that you have a good network connection. ![]() From the Arcserve UDP Agent (Windows) home page, click View Logs and read the error message.If you are not able to download Arcserve UDP Agent (Windows) updates, follow these steps: Installing/Uninstalling Arcserve UDP Agent (Windows) › How to Install Arcserve UDP Agent (Windows) Updates › Troubleshooting Update Issues › Failed to Download Arcserve UDP Agent (Windows) Updates Failed to Download Arcserve UDP Agent (Windows) Updates
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